Fast delivery.
A simple and transparent return procedure.

 

 

Delivery delay

 

For any shipment, a number is provided for you to follow your package.

Standard Colissimo

Europe : 2 - 4 days
International : 5 - 10 days

DHL Express

Europe : 1 - 2 days
International : 2 - 5 days

 

Shipping fees

 

Standard Colissimo

Europe : 7€ | Free shipping from 150 € in cart.
France DOM : 13.43€ | 7€ from 125€ in cart | Free shipping from 330€ in cart.
France TOM : 16.33€ | 10€ from 125€ in cart | Free shipping from 330€ in cart.
Maghreb : 16.45€ | 10€ from 125€ in cart | Free shipping from 330€ in cart.
All other countries : 23.35€ | 17€ from 125€ in cart | 10€ from 250€ in cart | Free shipping from 460€ in cart.

DHL Express (for reference)

France : 24€ 
Europe : 30€
USA : 49€
Maghreb : 59€
Australie : 80€

 

Returns & Exchanges


- Get a refund


Step 1: Check that your order can be returned
To be valid, any product must still contain all the elements that compose it and as it was delivered to you: packaging, accessories, label, strip of adhesive hygiene not peeled off.

 

Step 2 : write us at order@lacaravelle-swimwear.com
Write to us indicating your invoice number, the product (s) purchased, the reason for your return, and your name + first name within 14 days of receipt of your package. To refund you, please send us your full bank details. If the order has been paid with PayPal, a refund on this mode is also possible. Our team will process your request within 24 hours ⏳.

 

Step 3 : Return your package to the address that will be provided in response.
For returns to France: provide us by email a copy of your receipt from the post to allow us to refund your return costs.

 

Step 4 : Refund


After checking your package, the return is validated and the transfer is made within 7 days.

 

Please note : Any parcel arriving without our agreement will be returned without treatment and without refund.

 

- Exchange your article


Step 1 :  Write us at order@lacaravelle-swimwear.com

Write us your invoice number, the product to be exchanged and the substitute product, within 14 days of receiving your package. For returns to France: Provide us with a copy of your receipt from the post office to allow us to refund your return costs.

 

Step 2 :  Return your package to the address that will be provided in response.

After checking your package, our team will provide you with a return address.

 

Step 3 :  Shipment of the exchanged product

Once your package received and verified, we will quickly send you the desired substitute product.

 

Please note : Any parcel arriving without our agreement will be returned without treatment and without refund.

 

Another question ? Do not hesitate to write to us at hello@lacaravelle-swimwear.com or on the Livechat !